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Our Cancellation & Refund Policy

Behind the Wheel:

Students must give our office 24 hours notice of any schedule changes or cancellations. If the cancellation or change is not done 24 hours before the appointment scheduled, a $60.00 cash no show fee will be charged. Our 24-HOUR RULE is Strictly Enforced!

PLEASE NOTE: We have a "NO REFUND POLICY" and "NO TRANSFER POLICY". All lessons are good for a period of two years from the date of purchase.

All terms and conditions of our CANCELLATION POLICY and NO REFUND POLICY is Subject to Change Without Notice.

Some Schedule Changes that the no-show fee applies to are as follows:

  • Family emergencies or any emergency
     
  • Student does not have their permit (Student is responsible for having their permit, and the instructor is not required by Teen Drivers Ed Online to drive the student to where their permit is, nor wait for the student to drive anywhere else to get their permit.
     
  • Student's Permit has expired
     
  • Student has forgotten to change their pick up address
     
  • Student did not hear the schedule dates correctly as dictated by the receptionist.

Our receptionist will repeat the schedule dates. It is up to the student to verify the Schedule Dates. Our receptionist reads the Schedule Dates from our computer. Your Schedule Dates are whatever she reads from our computer screen.
 

When the Office is Closed:

In the event that the student should call during our non-business hours, the student may leave a message of the cancellation or change on our phone recorder. This recorder may be reached at (916) 663-6573.

The recorder is equipped with a time and date stamp, and all of our calls are logged in at the time and date the message is left.

If our records show that the message was left 24 hours before the appointment, no charge will occur.

The 6 hours behind the wheel certificate will be held until the balance of the 6 hours is paid. The 6 hours of behind the wheel is considered to have a remaining balance if a $60.00 charge occurs. The $60.00 charge is added to price you paid for 6 hours and is considered the price of 6 hours.

It is each student's responsibility to notify his/her parents of this cancellation policy, students will be given a copy of the cancellation policy on their first drive lesson.

If you enrolled for either the Internet only study course or the FREE online drivers ed with the purchase of six hours of driving instruction, your completion certificate will be mailed to you at the time of successful completion of your final exam.

Please allow 5-7days mailing time.

 

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